Refund policy
Return and Exchange Policy
All Sales Are Final
At MaddieMayShop, all sales are final. We do not accept returns or exchanges under normal circumstances. However, in special cases, we will consider returns if the item meets specific eligibility criteria.
Return Eligibility
To be eligible for a return, your item must:
- Be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
If your return is approved, we’ll provide you with a return shipping label and detailed instructions on where to send your package. Please note: Items sent back to us without first requesting a return will not be accepted.
To start a return, please contact us at helpmaddiemayshop@gmail.com.
Damages and Issues
We want you to love your purchase! If your order is defective, damaged, or if you receive the wrong item, please inspect it upon arrival and contact us immediately. We’ll work with you to evaluate and resolve the issue promptly.
Exceptions / Non-Returnable Items
The following items are not eligible for return:
- Custom Products: Special orders or personalized items
- Personal Care Items: Such as Our waist Beads
- Sale Items and Gift Cards
If you have concerns about a specific item, feel free to reach out to us at helpmaddiemayshop@gmail.com.
Exchanges
The fastest way to get a replacement item is to return the eligible item for a refund (once approved) and place a new order for the desired product.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you are entitled to cancel or return it within 14 days of receipt, for any reason and without justification. Items must meet the same eligibility criteria mentioned above and include proof of purchase.
Refunds
Once we’ve received and inspected your return, we’ll notify you if the refund is approved. Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
If it has been more than 7 business days since your refund was approved and you haven’t received it, please contact us at info@maddiemayshop.online.
If you have any questions about this policy, please don’t hesitate to reach out to us at helpmaddiemayshop@gmail.com. We appreciate your support and understanding!